To make a complaint or declare damage, follow the process indicated below :
Provide all the necessary details of the circumstances of the incident
- surname / first name
- precise location (road or motorway number, milepost, traffic direction, etc.)
- date and time of incident
- Proof of damage. Examples (purely indicative): photos of the damage, estimate by garage.
- Proof of the cause of damage: as much proof as possible of the cause of damage must be collected. Examples (purely indicative): police report / declaration made to the police indicating the place of the accident and date of the accident, report drawn up by the appropriate road district, tow-truck invoice, testimony, photos of the place (if possible, being careful to ensure one’s own safety and other people’s safety)
SOFICO reminds users that simply declaring damage and indicating the presence of a defect or imperfection on the road in a specific place does not establish SOFICO’s liability. It is up to plaintiffs to provide proof of the link between this defect or imperfection and the damage which they claim to have suffered. It is up to SOFICO to decide whether the proof provided in each request is sufficient. Moreover, various circumstances may result in SOFICO being exempted from its liability, either in whole or in part (for example if the victim was at fault).
Sending my file
The claim for damages should be sent to the Regional Branch in charge of the road, depending on the place of the incident. To find out which Regional Branch is in charge of the road in question, please go to Wallonia’s geoportal.
The file will be examined and analysed by Wallonia’s Civil Service departments which provide SOFICO with technical and legal assistance.
These departments will acknowledge receipt of your file by indicating the references you should give in subsequent contacts.
The right to compensation is not systematic. It is ultimately up to SOFICO to decide whether or not to grant any compensation.
Do not endanger your life or the lives of other users. It is forbidden to stop on a motorway as specified in article 21.4 of the Royal Decree relating to general regulations on traffic police and on the use of public roads.
We would also like to remind you that users are the main guarantors of their own safety.
By complying with the highway code, they help improve their own safety, that of other users and that of people carrying out maintenance and rehabilitation on the roads and motorways.
Users must retain control of their vehicles in all circumstances, comply with speed limits and keep a safe distance between vehicles.